Privacy Policy

About this policy

Bin Warehouse (“we”, “us”, “our”) supplies custom skip bins to businesses across Australia from 27 Amherst St, Fremantle WA 6160. This policy explains how we collect, use, store and share your personal information when you visit binwarehouse.com.au, request a quote, or deal with us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or giving us your information, you agree to it being handled as set out here.

What personal information we collect

We only collect what we need to quote, build and deliver your bins and to run our business. This may include:

• Contact details: your name, business name, phone number and email address.
• Order details: the bin type, quantity, sizes, colours, delivery suburb, postcode and delivery address.
• Files you send us: drawings, photos, logos and artwork for custom bins.
• Payment and account details: billing name, address and invoice records. We do not store full credit card numbers.
• Messages: what you tell us by phone, email, WhatsApp or our quote form.
• Website data: your IP address, browser and device type, and the pages you visit, collected automatically by our web host.

We do not ask for sensitive information, such as health information. Please do not include it in messages to us.

How we collect it

We collect personal information directly from you when you:

• fill in the quote form on our website
• call, email or message us, including on WhatsApp
• place an order, accept a quote or pay an invoice
• send us drawings, photos or artwork.

If someone else gives us your details, such as a colleague placing an order for your business, we will handle them in line with this policy.

Why we collect and use it

We use your personal information to:

• prepare quotes and answer your questions
• design, build and deliver your bins, including adding your logo or signage
• arrange delivery and keep you updated on your order
• send invoices and receive payment
• provide after-sales support and handle any warranty issues
• keep business records and meet our legal and tax obligations
• keep our website working and secure.

We will not use your information for any other purpose unless you agree, or the law allows or requires it.

Who we share it with

We never sell your personal information. We share it only as needed to do business with you, with:

• our manufacturing partners, who build your bins (bin specifications, artwork and logos only, unless delivery details are needed)
• transport and freight companies, who deliver your bins (your name, phone number and delivery address)
• service providers who host our website and email, and handle our accounting and payments
• our professional advisers, such as accountants and lawyers
• government bodies or law enforcement, where the law requires it.

We ask these parties to keep your information confidential and use it only for the job we gave them.

Overseas disclosure

Some of our bins are made overseas, so bin specifications, artwork and logos for your order may be sent to our manufacturing partner in [COUNTRY]. Some of our online services, such as email and web hosting, may also store data on servers outside Australia, including in the United States.

We take reasonable steps to make sure overseas recipients handle your information in a way that is consistent with the APPs.

Website, cookies and third-party services

Our website does not use advertising or tracking cookies. WordPress may set essential cookies so the site works properly.

Our website loads fonts from Google Fonts. When it does, your browser sends your IP address to Google. See Google’s privacy policy for how Google handles this.

If you tap “Message us on WhatsApp”, you leave our website and WhatsApp’s own privacy policy applies to that chat.

We do not control third-party websites we link to and are not responsible for their privacy practices.

Marketing

We may occasionally contact existing customers about new products or offers. Every marketing email or text will include an easy way to unsubscribe, and you can also ask us to stop at any time. We comply with the Spam Act 2003 (Cth).

Storage, security and retention

We store personal information in secure, password-protected systems, such as our email, accounting software and website. Only people who need it for their work can access it.

We keep records for as long as we need them for the purposes above. Business and tax records are kept for at least 5 years, as required by Australian tax law. When we no longer need information, we delete it or make it anonymous.

Files you upload through our quote form are emailed to us and then deleted from our web server.

Data breaches

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme, and take steps to limit the harm.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us (see below). We will respond within 30 days. There is no fee to ask. If we refuse your request, we will tell you why in writing, unless the law says we can’t.

Anonymity

You can ask us general questions without giving your name. To quote, build or deliver bins, we need your contact and delivery details.

Complaints

If you’re unhappy with how we’ve handled your personal information, please contact us first. We will look into it and reply within 30 days.

If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.

Contact us

For privacy questions, access or correction requests, or complaints:

Bin Warehouse 27 Amherst St, Fremantle WA 6160 Phone: (08) 9193 8050